In the Settings section, in the Command line to run field, type: msiexec /qn /i "\server\readonlyshare\Agent_圆4.msi" /l*v! %TEMP%\era-agent-upgrade.txt (replace server with your actual server name and readonlyshare with share name).In the Basic section, select Run Command from the Task drop-down menu.Deploy ESET Management Agent with a different installation package. The installation package is damaged and cannot be opened. "MainEngineThread is returning 1619" Error Message: Create a new Client Task for 32-bit systems.Add rule OS edition > OS platform = (equal) 64-bit.Add rule OS edition > OS type contains Windows.Add rule OS edition > OS platform = (equal) 32-bit.Create a new Dynamic Group based on the operating system (32-bit or 64-bit).This is an alternative method recommended for advanced users or if the Components Upgrade task is unsuccessful. If the Components Upgrade task is not working properly, try upgrading Agents using Run Command Client task.Īlternative method: Upgrade ERA Agent(s) using Run Command Client task The upgrade is not performed on computers that have already been upgraded. After a successful test update, proceed with the rest of your clients.When the task is run again, the installers will be distributed to client computers directly from the cache. The test client machines will trigger the download/caching of the installers. We recommend using Apache HTTP Proxy (or any other transparent web proxy with enabled caching) to limit network load.Choose a sample of clients for a test update (include at least one client for each operating system/bit category) and run the task.Migrate from ERA Proxy (Linux or Virtual Appliance) to Apache HTTP Proxy in ESMC 7ĭo not upgrade clients behind Proxy before you set up a suitable proxy solution.Migrate from ERA Proxy (Windows) to Apache HTTP Proxy in ESMC 7.If you have ERA 6.5 Proxy installed, read the respective Knowledgebase articles before upgrading other clients. Create a trigger and add the ERA Server computer as a target to execute the task.Select the ESMC Server you want to upgrade to and click OK. We recommend that you also select the check box Automatically reboot when needed. In the Task drop-down menu, verify that Remote Administrator Components Upgrade is selected.Įxpand the Settings section, select the check box next to I agree with application End User License Agreement and then click Choose server. In the Name field, type a name for your task.Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.Ĭlick Admin → Client Tasks → ESET Remote Administrator → Remote Administrator Components Upgrade and click New.Ĭlick the image to view larger in new window To resolve this issue, change your ERA password and attempt the upgrade again. If you have met the requirements for upgrading and your upgrade to the latest version of ESET Security Management Center (ESMC) fails, it could be due to the use of special characters in your ERA password. Special characters may cause upgrade to fail Upgrade ERA Server using the Components Upgrade task in the Web Console Select a few client machines to use as a test for the update and run the task on them (use at least one client from each system/bit category). When upgrading to the latest version, your policies will be preserved. The following steps will upgrade both ERA components (Server, Console) and the ESET Remote Administrator Agent(s) (ERA Agent). If you run ERA Server on a 32-bit machine, you will have to migrate your ERA database to an ERA Server running on a 64-bit machine after the update.įollow the steps in to update your ERA infrastructure to version 6.5 (Server and Agents) and then follow the current article. ![]() The ERA versions 6.0 - 6.4 reached their End of Life and they can not be updated to the ESMC 7.2 directly. Mobile Device Connector: If this component is used, copy the Startupconfiguration.ini located at: C:\ProgramData\ESET\RemoteAdministrator\MDMCore \EraServerApplicationData\Configuration.Certificates: Export the Certification Authorities and Peer Certificates.Configuration: Copy the Startupconfiguration.ini file, located at: C:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData.Database: Follow these instructions to back up the ERA database.
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